Submitting FoI requests by Twitter

Last year the Information Commissioner’s Office (ICO) said that Twitter is a valid medium for sending Fredom of Information (FoI) requests, and we are happy to receive FOIs this way via our @monmouthshirecc Twitter account.

So here is a brief description on how you can make a request for information under the FoI Act in Monmouthshire.

FoI requests need to be recorded in a permanent form, which means they are usually made by email or letter.  Unless you tell us otherwise, we would normally respond via the medium used to contact us so email requests have email responses, and letter requests have letter responses.  Responses are due within 20 working days of when we receive the request.

If you’d like to use Twitter to submit an FOI request then you will need to include in your tweet:

  • “@monmouthshirecc”: our Twitter @username so we are aware of your request
  • your name
  • your contact details (e.g. email address or home address)
  • your question

E.g. “@monmouthshirecc FOI request: What did you spend on recycling collection 2009-10? Jo Blogs,”

Of course each tweet only gives you 140 characters so you could blog your question and contact details then send us a link via Twitter. This will give you more room to elaborate.

E.g. “@monmouthshirecc FOI request:”;

The process for Twitter FoIs is:

  • our communications team receive the tweet
  • it’s sent to the FoI team who will ensure the answer is blogged or emailed within 20 working days of getting the tweet
  • if you asked for response by Twitter we will send a link to that blog post with the answer to you to the account where you made the request (or the FOI team will email or post it to you if you’d prefer)

E.g. In response to:

“@monmouthshirecc FOI request: What did you spend on recycling collection 2009-10? Jo Blogs,”

We would respond within 20 working days with:

“@joblogs Here is a response to your FoI″;

In all cases of FoI requests, where people specify how they would like their response (e.g. electronically, by post or email) we will do our best to provide the answer in that format if practical.

If you would prefer you details and question were kept private then you can use email or contact us by letter:

The Performance Monitoring Officer,
1st Floor
County Hall
Cwmbran   NP44 2XH

Monmouthshire County Council
PO Box 106
NP26 9AN

[edited 22/10/12]


Posted by Helen in Communications

Chepstow Traffic Update

We’ve received some tweets, Facebook comments and calls about traffic problems in Chepstow which may be partly due to the road closure on the old Wye Bridge at the bottom of the town associated with the recently started refurbishment works of the bridge.

Our operations teams reviewed traffic management earlier and have proposed some changes which may help to alleviate the problem, however, we are anticipating that things will settle down over the next few days and furthermore the delays this morning may have been more attributed to the high winds and restrictions on the Severn Bridge.

It also seems that the traffic lights on the A48 at Tesco are not catering for the additional traffic on the A48. This operates on what is termed a SCOOT system which automatically sets the timings to traffic conditions and the Welsh Government are not easily able to adjust to allow more time to the main flow on the A48.

The traffic situation was checked last night (Wednesday, 6th May) and all seemed normal but we continue to check.

Night-time Road Closures to commence next week – 11th May 2015

Joanna Goodwin:

Heads of the Valleys road night-time closures

Originally posted on A465 Section 2:

A series of night-time road closures on the A465 Section 2 will mark the next phase of the construction programme as the initial site clearance work draws to a close. As the construction programme advances the closures will be required to facilitate the demolition of some properties and early construction activities. On the 11th May two weeks of night closures between Monday and Friday will commence to support the installation of lane barriers and some relining of the two remaining running lanes. The work can only be safely undertaken within a full closure which will commence at 21.00hrs each night and reopen before 06.00hrs.

The recommended diversion from both ends of the closure can be seen here: TTRO_15 – Full closure Brynmawr to Glanbaiden

During the course of the closures full access will be maintained through the site for emergency services vehicles which will be escorted by our traffic management team. Also…

View original 120 more words

A Christmas thank you from the Chief Executive

Someone reminded me the other day that if you are lucky, you get about 80 goes at this Christmas thing so don’t waste too many. If you are reading this you have probably used up well in excess of 20 already so do your best to make this one special for yourself and the people that you care most about.

You have been amazing this year and have made an enormous difference to the lives of the people and communities of Monmouthshire. Now we know that your efforts often go unrecognised, but not by me. Thanks for everything you have done and the selfless way that you have conducted yourself.

All I can promise for next year is more challenges, more highs and a few lows. We continue to learn from elite visitors such as Sam Warburton, Simon Gibson and Non Evans that elite performance is impossible without outstanding preparation. We are reminded that everyone wants to be the best but the very few that get there are the ones that have been prepared to do the hard unseen and unappreciated work. Those hard yards are the ones that lead to celebration – I’ve seen so many of you taking this honest path – and that’s why I love this place and choose to stay here.

Good preparation involves rest and for many of us the next week or so offers a chance for this, so take it and enjoy it. Press the snooze button, have the second cup of tea, you deserve it. At the same time spare a small thought for your colleagues who will still be doing their thing. We are a 24/7, 365 day organisation.

To those of you on duty rotas, down in Severn View, at Budden Crescent, providing homecare services, keeping the highway network running, dealing with flood call outs, picking up the rubbish (hopefully mostly recyclates), helping families in crisis, we remain ever grateful to you, even when we forget to tell you.

Next year we need to get even closer together as an organisation. All we have is each other and we are going to need our collective strength. I’m going to be giving much thought to how we can achieve this. This is your organisation, you need to enjoy it and be proud of it and I need, as far as I can, to create the conditions that make this possible for you.

So, whether it’s the Holy Spirit, distilled spirit or some combination of the two that works for you, kick back, have fun and charge those batteries well.

I wish you the very best for the Christmas period and I am grateful to each and every one of you for your contribution.



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