Submitting FoI requests by Twitter

Last year the Information Commissioner’s Office (ICO) said that Twitter is a valid medium for sending Fredom of Information (FoI) requests, and we are happy to receive FOIs this way via our @monmouthshirecc Twitter account.

So here is a brief description on how you can make a request for information under the FoI Act in Monmouthshire.

FoI requests need to be recorded in a permanent form, which means they are usually made by email or letter.  Unless you tell us otherwise, we would normally respond via the medium used to contact us so email requests have email responses, and letter requests have letter responses.  Responses are due within 20 working days of when we receive the request.

If you’d like to use Twitter to submit an FOI request then you will need to include in your tweet:

  • @monmouthshirecc”: our Twitter @username so we are aware of your request
  • your name
  • your contact details (e.g. email address or home address)
  • your question

E.g. “@monmouthshirecc FOI request: What did you spend on recycling collection 2009-10? Jo Blogs, joblogs@hotmail.com”

Of course each tweet only gives you 140 characters so you could blog your question and contact details then send us a link via Twitter. This will give you more room to elaborate.

E.g. “@monmouthshirecc FOI request: http://www.joblogs.com/foirequestblogpost”

The process for Twitter FoIs is:

  • our communications team receive the tweet
  • it’s sent to the FoI team who will ensure the answer is blogged or emailed within 20 working days of getting the tweet
  • if you asked for response by Twitter we will send a link to that blog post with the answer to you to the account where you made the request (or the FOI team will email or post it to you if you’d prefer)

E.g. In response to:

@monmouthshirecc FOI request: What did you spend on recycling collection 2009-10? Jo Blogs, joblogs@hotmail.com”

We would respond within 20 working days with:

“@joblogs Here is a response to your FoI http://www.monmouthshirecc.wordpress.com/FoIanswer1”

In all cases of FoI requests, where people specify how they would like their response (e.g. electronically, by post or email) we will do our best to provide the answer in that format if practical.

If you would prefer you details and question were kept private then you can use email or contact us by letter:

The Performance Monitoring Officer,
1st Floor
County Hall
Cwmbran   NP44 2XH

Monmouthshire County Council
PO Box 106
Caldicot
NP26 9AN

[edited 22/10/12]

e-mail:  foi@monmouthshire.gov.uk

Posted by Helen in Communications

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